Frequently Asked Questions

Find our most frequently asked questions right here. If you can’t find the answer to your question, don’t hesitate to get in touch.

How long does delivery take

We can usually dispatch all orders from our online shop within 1-3 working days (Mon-Fri).

Where are the products made

We make our cosmetics by hand from our home in Lancashire, England.

I’m having trouble pushing the lip balm up out of the paper tube

Your lip balm is 100% natural and so is sensitive to temperature, if the ambient temperature is a little cool please read the full HOW TO on our journal page. Follow the how to link for tip and lip balm care advice. Living sustainably is never going to be an easy and convenient option, whatever sustainable changes you choose to make there is always going to be a getting used-to period, we have to start putting our planet first.