Returns

We gladly accept returns

Contact us within: 14 days of delivery

Items should be shipped back within: 30 days of delivery

We don’t accept exchanges or cancellations

Please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refill shop

Based in Lancashire
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Glass returns system

recycled your used containers
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Free UK shipping

On all orders over £45

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© Valley Mist. Email: [email protected]
Unit 5, Charnock Farm, Charnock walk, Wigan road Leyland England PR25 5DA

Plastic Free & Sustainable – Lip Balms, Natural Skincare & Wellness Products. Made in the UK.