Terms & Conditions

These terms and conditions govern your use of the Valley Mist website and the purchase of our products.

By using this website, you agree to these terms. If you do not agree, please do not use this website.

About Us

Valley Mist
Unit 5 Charnock Farm,
Wigan Road,
Leyland, Lancashire.
United Kingdom
PR25 5DA

Our Store Platform

Our store is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your purchase data is processed through Shopify's secure platform in accordance with their Terms of Service and Privacy Policy.

Use of This Website

The content on this website is for general information and use only
We may update or change content at any time without notice
Your use of any information or products is at your own discretion

Intellectual Property

All content on this website, including text, images and design, is owned by or licensed to Valley Mist.

You may not reproduce, distribute or use any content for commercial purposes without permission.

Product Information

We aim to ensure all product descriptions, images and prices are accurate
However, errors may occur and we reserve the right to correct them at any time

Orders & Contract

When you place an order, you will receive an email confirming receipt.

A contract is only formed once your payment has been processed and your order has been accepted.

We reserve the right to refuse or cancel orders where necessary.

Refunds will be processed within 14 days of receiving the returned goods.

Pricing & Payment

All prices are shown in GBP and include VAT where applicable
Delivery costs are added at checkout
Payment must be received before goods are dispatched

Shipping

We aim to dispatch orders within 1–3 working days (Tuesday–Friday).

Delivery times may vary depending on location and external factors.

Discount Codes

Only one discount code may be used per order
Codes cannot be exchanged for cash
We reserve the right to withdraw or cancel codes if misused

Gift Vouchers

Gift vouchers are valid for 24 months
They can be used across multiple purchases until the balance is used
Once assigned to an account, they cannot be transferred

Links to Other Websites

This website may contain links to third-party websites. We are not responsible for their content or practices.

Limitation of Liability

We do not guarantee that the website will always be available or free from errors.

To the fullest extent permitted by law, Valley Mist shall not be liable for any loss arising from the use of this website or our products.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.